Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my order at Pets at Home Pontefract?

Accepted Answer

Yes, you can use the Click & Collect service to order online and pick up your order at Pets at Home Pontefract within an hour of placing it. Check store availability on their website.

Question 8

Are pets allowed inside Pets at Home Pontefract?

Accepted Answer

Yes, well-behaved dogs are welcome inside the Pets at Home Pontefract store, but they must be kept on a lead and under control at all times.

Question 9

What are the opening hours of Pets at Home Pontefract?

Accepted Answer

Pets at Home Pontefract is open Monday to Friday from 9:00 to 19:30, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.

Question 10

Does Pets at Home Pontefract offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the Pontefract location, offer parking facilities for customers.

Question 11

Is Pets at Home Pontefract accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible including wheelchair access, accessible parking spaces, and lifts where available to accommodate customers with disabilities.

Question 12

What types of products can I find at Pets at Home Pontefract?

Accepted Answer

You can find pet food, treats, toys, collars, grooming products, healthcare items, fish tanks, and much more for various pets like dogs, cats, small animals, fish, and reptiles.

Question 13

Are there any pet-related events or workshops at Pets at Home Pontefract?

Accepted Answer

Yes, the store offers events such as My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Check their Events page or contact the store for bookings and details.

Question 14

What nearby places can I visit after shopping at Pets at Home Pontefract?

Accepted Answer

Visitors can explore Princes Park for a pleasant walk, relax at Bents Park South Shields which offers attractions and active life activities, or enjoy a meal at McDonald's close by.

Question 15

Are there convenient nearby stores for additional shopping while visiting Pets at Home Pontefract?

Accepted Answer

Yes, Home Bargains discount store and The Range furniture and home goods store are nearby, allowing you to combine your shopping trip conveniently.

Question 16

Where can I find parcel services near Pets at Home Pontefract?

Accepted Answer

The DPD Parcel Shop is located within Currys PC World near Pets at Home Pontefract, which can be convenient for sending or collecting parcels during your visit.

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